IPTV troubleshooting guide

When a stream buffers

Check whether other devices are using the connection, move a wireless device closer to the router, and restart the player. A wired connection can be useful for a television. Compare playback at a different time to see whether congestion is involved.

When a playlist will not load

Check for typing errors, expired credentials or a missing slash in the address supplied by the provider. Avoid posting a playlist URL publicly because it may identify your account. Contact the provider if the credentials still fail.

When the programme guide looks incorrect

Refresh the guide using the player’s controls and check that the device date and time are correct. Guide data may be incomplete or delayed even when live playback works.

Try a clean restart

1. Close the player fully.
2. Restart the device and network equipment.
3. Install pending updates from official sources.
4. Contact support with your device model and a description of the issue.

For setup help, see installation or device compatibility.